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Privacy Policy

Last updated: 22 April 2026

1. Information We Collect

Aircon Chemical Wash SG (operated by Billy Aircon) collects information you provide directly to us, including:

  • Name and contact information (phone, email, address)
  • Service requests, unit count, and service preferences
  • WhatsApp and phone communication history
  • Payment information (processed via PayNow, bank transfer, or cash; we do not store card details)
  • Photos of aircon units taken during pre-wash inspection (for service records and warranty documentation)

2. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and deliver aircon chemical wash services
  • Dispatch technicians and route to your address
  • Issue digital receipts and warranty cards
  • Respond to booking enquiries, warranty claims, and follow-up questions
  • Maintain service records for recurring customer cadence planning
  • Comply with Singapore NEA and BCA requirements for chemical handling documentation

3. Information Sharing

We do not sell your personal information. We may share limited information with:

  • Technicians dispatched to your address (name, address, phone, service scope)
  • Property managers or MCSTs when you request invoicing addressed to them
  • Landlords or tenants in handover scenarios when you authorise it
  • Singapore authorities when required by law

4. Data Security

We implement reasonable security measures to protect your personal information. Service records are kept on file indefinitely for warranty, handover documentation, and recurring service planning purposes.

5. Your Rights

You have the right to:

  • Access your personal information held by us
  • Correct inaccurate data
  • Request deletion of your data (with possible limitations where we need to retain service records for warranty or regulatory purposes)
  • Opt out of marketing communications at any time

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve site performance and understand usage. You can disable cookies in your browser; some functionality may be affected.

7. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top reflects the most recent revision.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: info@billyaircon.com.sg
  • Phone: +65 9456 0875 (Central/East)
  • Phone: +65 9459 8727 (West)
  • Address: 35 Circuit Road, Singapore 370035